At SEI we understand the importance of a seamless, end-to-end business operation that extends from behind-the-scenes processing to face-to-face customer servicing. We know that today’s successful small to mid-sized business (SMB) integrates business resources across business and technology boundaries, within and outside the organization. And, we also know that these requirements can strain your network resources and lead to major performance issues or loss. To fully prepare your network to handle growing demands and threats, SEI offers a distinct approach to focusing on your technology, so that you won’t have to.

Assessment

The focus of SEI’s Network Assessment is to help you successfully plan the evolution of your network in support of your ever-changing business needs. With our Network Assessment service, you’ll be able to develop an effective network infrastructure plan to address some real-life technical issues.

For instance, we can help you determine how to increase your network’s capacity to accommodate new user communities. We can help you resolve technical conflicts that often arise when your company merges or acquires additional network resources.

SEI’s technical consultants have knowledge and experience in developing and supporting network integration and application design plans for multi-vendor, multi-technology environments that provide you with the critical network planning information you need to make the right network decisions.

Our process is simple, yet assured. Our assessment process generally involves four key steps – Discovery, Functional Testing, Analysis, and Report Generation. We will prepare a detailed Statement of Work and a price quote for your approval so that you know and understand the scope of our commitment.

Maintenance

The best way to be assured your computer and network systems are responsive is preventative maintenance - be there before the problem starts. That is why SEI offers a scheduled preventative maintenance program for computer and network support.

Computer networks can be complicated systems with hundreds of settings on each station which must be correctly set in order to achieve optimum operation. The installation of new software, inadvertent user changes and unavoidable system crashes can add up to unstable systems needing attention – sometimes daily.

<new paragraph>With SEI’s Scheduled Preventative Maintenance program, systems will be reviewed at regular intervals in order to apply necessary patches and upgrades. Backup, power, and virus protection systems are monitored as well depending on your systems and your needs.

Over time, scheduled maintenance assures reliable and stable computer systems which reduce downtime, improve confidence, and allow your business to operate as desired. The results translate into reduced operating expenses and increased ROI on your technology investment.

On-Call Support

SEI understands that the most advanced technology in the world can't generate revenue if it isn't operating. SEI offers emergency and on-call technical support services that will ensure maximum productivity and efficiency of your systems on a day-to-day basis.

SEI offers an innovative, cost-effective technical support services program that will help insure the health of an important element of network operation – your peace of mind.

You can be assured that you will receive prompt technical support with SEI's Technical Support Services. All major software packages and network operating systems are supported. Call and speak with our Client Services Representatives – they will provide competent and reliable "live-answer" dispatch and logistics coordination during normal business hours and emergency on-call service during non-business hours.

SEI computer and network support services are provided by skilled technical consultants who know the importance of optimum network performance; and deliver it.

Our technical consultants are not only certified – they are qualified.

Project Work

Every IT project must carry you from the problem to the desired solution. Our experience allows us to develop a project approach composed of client relevant milestones. We apply this approach to all projects as the guardian that directs predictability, progress, and accountability.

Our proven approach to project work in both network security and technology has evolved from years of advanced development. We tailor project reporting so it ensures success while keeping you informed of project activity – each step of the way. Our approach is simple, yet assured:
· Inception & Authority
· Initiation & Discovery
· Design
· Development
· Implementation
· Deployment
· Closure
Inception includes an assessment of your business concerns, collection of relevant information, developing project assumptions and setting expectations. In the Closure Phase, knowledge transfer is completed, open issues are resolved and acceptance is confirmed.
From inception to closure, project work is delivered with rock solid proven methods that assure your desired solution is achieved.

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For more information contact Client Services at 281-265-7075 ext. 104 or smb@systemsevolution.com. Visit our website at www.systemsevolution.com.
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Security

“Information security managers can’t waste a lot of time and money knitting together an ecommerce solution with diverse products from multiple vendors. Instead these managers need to control costs and administrative overhead even as they optimize the security of their outward-facing business processes.” — Charles Kolodgy, Research Manager for Internet Security, IDC

Performance

""The network is, today, a critical component - perhaps even the most critical component - to an organization's success. When a network comes to its knees, too many companies literally throw money at the things they perceive will enhance performance - server power, cabling & memory - only to find that the performance issues are related with another factor. Knowing exactly what causes poor performance maximizes the budget and provides a real return on investment." - Mark Kerrison, Chevin

Complexity

"Growing numbers and types of enterprises & their IT departments are increasingly challenged by regulatory requirements and demands for better IT and corporate governance. The demonstrable, end-to-end ability to back up and recover enterprise data is critical to the ability to respond to these challenges." - Michael Dortch, Robert Frances Group

Demand

"In today's economic climate, businesses are carefully examining all IT expenditures. Many firms are finding that their IT infrastructure is too inefficient and unresponsive to meet the needs of a dynamic business and is not aligned with business needs. The concept of on-demand computing is to provide IT with the tools to apply computing resources more like an electric utility." - Don LeClair, Computer Associates